How can we help you?

To create a profile, click on the 'Get Started' button on the homepage. You will need to provide a valid email address and fill in your basic details. Registration is completely free.

Yes, MySoulmate is exclusively designed for Sri Lankans living in Sri Lanka and the global diaspora (UK, Australia, Canada, USA, etc.) who are looking for a life partner.

Click on 'Sign In' and select 'Forgot Password'. Enter your registered email address, and we will send you a secure link to reset your password.

By default, your photos are visible to registered users. However, you can change your privacy settings to only show your photos to members whose requests you have accepted.

We manually verify profiles using phone number verification and ID checks. A 'Verified Partner' badge will appear on profiles that have successfully passed this process.

Yes. If a user is acting suspiciously or violating our terms, you can click the three dots on their profile and select 'Report' or 'Block'. Our moderation team will investigate immediately.

Creating a profile, browsing matches, and receiving interests are free. However, to initiate conversations and access advanced features, you will need a Premium subscription.

We accept Visa, Mastercard, American Express, and secure bank transfers through local Sri Lankan payment gateways.